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Why Choose a Hosted Phone System for Your Small Business?

17th October 2018 by Matthew Jordan

A hosted phone system might not be at the top of your priority list, but given that most company’s primary source of communication is over the phone, the cost of a poor phone system on your business might be more than you thought. You need to have a clear and readily available channel of communication to allow your customers to get in touch, and create a smooth flow of communication internally. Big businesses have the resources to employ designated call teams and sophisticated call management systems, meaning they’re generally contactable 24/7 – but this isn’t always an option for smaller businesses with more limited staffing.

Manage Communications Better in the Cloud

We offer a flexible and easy to use system that will completely change how you communicate. Small businesses rely on close communication, not just with their small group of customers, but also with their finite workforce. We all know the feeling of working under pressure; working under pressure while disorganised can be the final nail on the communications coffin for your customer. That’s why, it’s no longer necessary to have an operational phone system, but a platform that allows your small business to manage calls & assess data. But what if you’re not looking all the bells and whistles?  We offer our product in multiple versions that can cater to the 1 man bands, right up to 100+ employee fortune 500 companies; it’s all about what you want from the platform. For companies with few members of staff, their priorities may be focused on a well set up IVR whereas a large company may see real benefit in complex call flows in order to reduce ring time; different strokes for different folks. 

People buy people first. We understand that you are the heart of your business, but you can’t always pick up the phone. No one wants to talk to a machine, which is why we enable you to customise your voicemail by simply recording and uploading an mp3, giving your phone system a more personal touch. 

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Always Have Your Hosted Phone System Mobile  

Networking is an essential part of generating business in an SME, which means you can’t always be glued to your desk. When out of the office, simply connect your mobile device to the platform, reroute your DDI to the chosen device and you are now contactable wherever and whenever. Furthermore, when making outbound calls, the receiver will only view the company number attached to your device rather than your personal number For managers and directors who are constantly on the move, our system gives them the power of ‘setting up shop’ wherever they please; as long as there is steady internet connection, you’re good to go! However, for those manic folk with multiple devices, you can connect all of them to the platform and have them ring simultaneously.

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Customer Service is Everything

Given that 80% of a businesses profits are generated by 20% of returning customers, keeping customers satisfied is integral to your businesses success. But just how do you deliver? Problems arise in business, it’s human nature. But having an open and clear channel of communication between you and your customer makes the process of addressing these issues a whole lot simpler. What are the standard protocols set in place to ensure customers are being heard even when you are not able to reach them? Setting up a well-thought-out IVR can minimise response times and ensure your customer doesn’t grow frustrated with unanswered requests.

Your phone system’s call flow is also important. For members of staff who work part-time or are frequently out of office, their calls need to be managed in their absence. Redirecting call flows to from ring groups of unavailable employees to available employees will dramatically reduce missed calls and keep your customer service at an optimal level. More intelligent call flows through your company can connect your customer with the right person, which leaves them feeling less frustrated and more valued – making them more likely to return to do business with you.

Getting the Message, Loud and Clear

With the myriad of features that phones offer these days, it’s sometimes easy to overlook the actual quality of a call. A phone system’s most fundamental function is to send and receive messages, a high quality connection and clear sound quality is therefore essential in allowing the flow of communication both to and through your business. Without a solid internet connection, the loss of data packets becomes quite significant resulting in a poor quality call. Even browsing popular streaming sites such as YouTube can seriously affect the stability of a network. Streaming services adopt a strategy of throttling your network during the buffering stage to get the most out of the connection, leaving very little data to manage voice effectively. Thankfully, using the right tools such as our router, byroute, we can create two paths on your network: one for voice and one for data. What this results in, is a network, evenly separated to protect the integrity of voice. Using Layer 3 switches, your network is never throttled by services online and constantly maintains a healthy flow of connectivity to your voice channel.

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At Byphone, our products and services have been developed with these needs in mind. We realise that an easy to use and effective phone system empowers the individuals within a business to better manage their workload and interaction with colleagues, which aids the flow of communication, ideas and inspiration – ultimately enabling your business to grow. Want to find out more about our smartphone systems could improve your business? Get in touch.

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