We believe it is truly important to ensure your caller’s voice quality is representative of your business. A strong line gives a caller confidence. As a service provider, we needed to understand service availability across our suite of Data Centres. We also needed to understand the quality of the broadband connection that our customers had.
Scheduling a series of automatic calls was the easy bit. Where all the calls of sufficient quality, or where there customer local connection issues that were degrading the calls?
David Whelan discusses how comparing sound files can generate a mathematical score to determine call quality.