Voice Quality: How to Mathematically Score

20th July 2018 by jude

As a service provider, we needed to understand service availability across our suite of Data Centres. We also needed to understand the quality of the broadband connection that our customers had.

Scheduling a series of automatic calls was the easy bit. Where all the calls of sufficient quality, or where there customer local connection issues that were degrading the calls?

David Whelan discusses how comparing sound files can generate a mathematical score to determine call quality.

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