Real Life Use Cases

See examples of how our prodcuts fare in the real world.

Small Office

Many small office/home office (SoHo) based businesses don’t have or use a landline and instead prefer to use mobile phones. This works for making calls (outbound calls) but then which of these mobile numbers is then the main business number to be handed out for taking calls (inbound calls).

Alex’s story

Alex runs a new media production company comprising two copywriters, two graphics designers, two account managers and a general manager, who handles all other aspects of the business.

After experiencing growing pains in busy periods before vital deadlines they decided a more unified approach to the company’s communications was needed and opted to set up a hosted phone system or “hosted PBX” for the team using Byphone. You can see how Alex set up the system below.

“ We all carry smartphones for business use. Most of us work remotely from home or coffee-shops most of the time so the office was often empty and the landline rarely used to make or take calls but it was the main contact number shown on our website. ”

 

How will incoming calls be handled?

 

How many Departments/Groups will be on your system?

 Copywriters

2 users

Ring All

Calls are Queued

30 seconds ring length

Unanswered To Voicemail

 Graphics

2 users

Ring All

Calls are Queued

30 seconds ring length

Unanswered To Voicemail

 Accounts

2 users

Ring All

Calls are Queued

30 seconds ring length

Unanswered To Voicemail

 General Manager

2 users

Ring All

Calls are Queued

30 seconds ring length

Unanswered To Voicemail

The solution

We were all given an extension number and a personal voicemail box connected to our email addresses.

The main number didn’t have to change and was connected to the new hosted PBX via an auto attendant that re-directs incoming calls and, if unanswered, voicemail is emailed to the team member called.

When customers call they hear a friendly greeting and can choose between a specific department (copywriting, graphics, accounts), an employee’s extension or leave a voicemail.

Everyone can see who’s calling and can transfer callers to colleagues and even host conference calls. Whenever a customer calls the graphics department both mobiles ring simultaneously (ring-all) and whoever is available first can answer the call.

“We got the teams’ communications unified as had been the original objective and with the added benefit of significant telecoms cost savings..”