What is hosted?…
Byphone Phone System FAQs.
For a long time now, traditional telephone systems, often referred to as PBXs (Private Branch Exchanges), have belonged to the standard equipment of every company. These systems have managed the way organisations talk to their customers for decades. Whilst the technology is reliable, it is relatively inflexible and restricted to a single building.
A hosted phone system is software based and in the cloud. This has several advantages; it is very flexible, so you can change how you manage your calls easily, which normally leads to improved customer service. It works wherever the Internet is, so your office phone system is as mobile as your organization is. Like a lot of software you pay for the system as you use it, you are saved the large capital cost of purchasing the system.
Switching to a new technology can be daunting, this document aims to answer the most frequently asked questions many of your customers have asked before switching.