What is hosted?…


Byphone Phone System FAQs.


For a long time now, traditional telephone systems, often referred to as PBXs (Private Branch  Exchanges), have belonged to the standard equipment of every company. These systems have  managed the way organisations talk to their customers for decades. Whilst the technology is  reliable, it is relatively inflexible and restricted to a single building.

A hosted phone system is software based and in the cloud. This has several advantages; it is  very flexible, so you can change how you manage your calls easily, which normally leads to  improved customer service. It works wherever the Internet is, so your office phone system is as  mobile as your organization is. Like a lot of software you pay for the system as you use it, you  are saved the large capital cost of purchasing the system.

Switching to a new technology can be daunting, this document aims to answer the most  frequently asked questions many of your customers have asked before switching.

Is the byphone system reliable?

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Hosting your business telephone number in the cloud removes the  risk of your telecoms falling foul of the pitfalls that often cause  downtime on traditional systems, such as power failure, adverse  weather conditions, faulty equipment etc.

The byphone system allows you to pick up calls on any nominated  device ensuring you are contactable. With phone pairing and disaster  recovery plans in place, the system is one of the most reliable on the  market.





What does the byphone system consist of?

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A sophisticated, flexible system with no on-site hardware. All  configuration and user changes are completed in real time and  managed in-house via an online portal. Maintenance and upgrades  are automatic, without the need for any costly and disruptive on-site  visits.

The handsets themselves mimic conventional office phones  making the move from traditional to hosted an easy transition for  all users.



Are there any geographic restrictions?

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Traditionally your telephone number and area code is determined by  the BT exchange in which you are connected.

With a Hosted service  telephone numbers are no longer fixed to physical lines and the  dynamics of VoIP allows users to instantly appoint unlimited  number types to suit their needs. Bringing several advantages,  including the ability to give your business a local presence without a  physical premise in that area. This also has huge benefits to remote  workers; employees can work from home or any location and still  use the normal office line.







Are my business numbers  portable?

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Business numbers can be picked up on either an office phone or mobile. Using either Wi-Fi or mobile data, calls  can be made via your mobile device presenting the office  number, effectively turning one handset into both a desk  phone and a smartphone. There is no longer any need for  separate office and mobile numbers, offering a simpler  solution for employees and customers alike.






Is the byphone system customisable?

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With the byphone system, the administrator is placed in control  via an easy to use web portal, there is thus far more scope for  customising the system around each user’s specific  requirements. It comes with a full range of features, so you can  tailor your conference calling, voicemail, recording options and  diverts requirements to suit your business needs. As you are in  control you can keep modifying the system until you are sure  that you have got the right fit.




How is the byphone account managed?

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A great advantage of the byphone systems is that they are  controlled through a web portal. Admin managers can configure and modify these systems easily and in real time. Call reporting  data is also instantly accessible. Software updates can be  implemented automatically, meaning that the system is always up to date.



How much hardware is required?

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byphones handsets phones connect to the internet via  Ethernet cables. Fewer cables means fewer sockets on  the wall and fewer wires running back to cumbersome  equipment. The components of the system are hosted in  the cloud and operated via an easy to use online portal,  therefore there is no need for any additional onsite  equipment.






How much will this new system cost?

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A benefit of the byphone system is the relative affordability.  As the system is software based, cost savings are largely due  to a lack of physical hardware and therefore small capital  outlay. The system is charged to your business as a monthly  operational cost, as you would pay your standard line rental  and calls bills. Cost savings is secondary to quality  improvements when it comes to hosted phone systems, but  affordability always helps.





What if I want to add users or move  premises?

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The byphone systems are flexible in nature and can expand and  change to suit a company’s changing needs. The system can be  relocated easily, requiring minimal infrastructure. There is no downtime during office relocations, since the handsets are plug- and-play.