Jarrod Lakin, Managing Director, IT Solutions
IT Solutions are a managed service provider based in Leicester and have just completed their first year partnering with byphone.
With several legacy phone systems with an alternative supplier, we’d a slightly poor experience dealing in the VoIP arena and this caused us to be extremely apprehensive. After our lengthy due diligence and multiple test sites, moving our hosted seats to byphone has been a blessing and our customers are thankful we made the decision to go with byphone.
Our relationship with the team has grown significantly over the past 12 months, something that’s been key to a vital working relationship. One of the key differences dealing with byphone compared to other suppliers is that there is always someone at the end of the phone willing to help, without being passed pillar to post. This support has been instrumental to IT Solutions delivering the best possible solutions to our clients.
The byphone portal has simply made our VoIP experience nothing short of simple in comparison to other platforms on the marketplace, and most importantly our customers can easily make simple changes without the need of a support call. The way byphone has developed their drag and drop engine is a first of its kind for us.
Finally, we’ve never worked with a team as hungry as us to close deals. With the byphone team regularly visiting us in Leicester and attending customer sites to help us win more business and teach us the best way to present the platform. Even throwing in some leads while they’re here is always a nice touch.
Highly commend byphone for their approach to their partners.