User Guides

Admin Guides


What is the cloud?

The cloud is a network of computers used to store and process information. Cloud computing means storing and accessing data and programs over the Internet instead of your computer's hard drive.

What is voip?
How does VoIP work?

With VoIP, analog voice calls are converted into packets of data. The packets travel like any other type of data, such as e-mail, over the public Internet and/or any private Internet Protocol (IP) network. Using a VoIP service, you can call landline or cell phones.

What is a VoIP deskphone?

A Deskphone is a physical phone used to receive and make calls. It can have built in functions like Caller display and some phones can act as a switchboard, transferring calls onto other phones.

What is a softphone?

A softphone is a piece of software that allows the user to make telephone calls over the Internet. There are free softphones available online.

What is a 'Voice Menu'?

IVR (Interactive Voice Response) or voice menus allow callers to interact with a phone system via the numpad of their phones.

What does 'Ring All' mean?

Ring All means that all phones in a group will ring at the same time and anyone can pick up the call.

What does the 'Receptionist/Individual' do?

The Recepionist/Individual option means all calls are directed to an individual person who may or may not be the recepionist. That person can then forward the call onto the relevant party.

What is a 'Ring Group'?

A Ring Group is a feature that allows you to have multiple phones ring when one phones or number is dialed. The phone can be grouped anyway you like.

What is a 'Hunt Group'?

When a call comes in the first telephone in the hunt group list rings. If that telephone is busy, the system continues down the hunt group priority list until a non-busy telephone accepts the call.

What is 'Ring Time'?

The Ring Time is the length of time the phone will ring for.

What does 'Calls Queued' mean?

Calls Queued means the phone system will hold queued calls in First In, First Out order until agents become available.

What does 'Forward to User' mean?

The system redirects a telephone call to another destination, which may be, for example, a mobile telephone, voicemail box or another telephone number where the desired called party is available.

What does 'Forward to Group' mean?

The system redirects a telephone call to another destination, which in this case is Ring Group defined on the system.

What is 'Voicemail to Email'?

The Voicemail to Email feature will automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately.

What is a 'CSV file'?

A CSV is a comma separated values file, which allows data to be saved in a table structured format.

What is a 'Snom 300/320/360'?

Snom phones are VoIP enabled phones based on the Session Initiation Protocol (SIP).

What is a 'Linksys ATA Phone and IP Phone'?

The Linksys ATA is another type of VoIP enabled phone.

May I just use personnel’s smartphones?

Yes. You can tie a mobile number to an extension using the 'Follow me' feature. A call to that extension will be directed to the personnel's mobile.

In the 'Price per user' and 'Bronze Silver and Gold Bundles' quoted, what does 'calls grouped across all users'?

The £6.95 per user charge includes 200 minutes per user per month, but these minutes can be spread across all users on the system. Any extra call bundles can also be used across all users.

What and where is the 'Price List'?

The price list details the current cost of calls to international destinations. You can see the price list here

What does 'Conference Rooms' mean?

Conference Rooms allows multiple users to join a group call. More that one user can speak and be heard at the same time.

What does 'Call Recording' mean?

Call recording software enables users to record a conversation for a variety of purposes, including quality monitoring, meeting compliance regulations and training and coaching agents.

What is a 'Managed Phone Service'?

A managed PBX is a business phone system where the equipment is housed in our data centres rather than on premise. We manage the entire PBX and you don't have to pay any upfront cost of equipment, installation, etc.

What is a 'Phone System'?

A PBX connects the internal telephones within a business and also connects them to the public switched telephone network (PSTN), VoIP Providers and SIP Trunks.

What are 'Inbound calls'?

An inbound call is one that a customer or other party initiates to the business.

What are 'Outbound calls'?

An outbound call is one initiated by the business to a customer or other party.

If you would like to raise a support ticket, please fill out the relevant form below. Once you have submitted your request to us, you will receive a support case email explaining the next steps.
Alternatively, if you wish to speak to one of our support specialists please use one of the following number:
Byphone Helpdesk: 028 95607707