1.1 Voxbit Ltd. may route your calls over any carrier or carriers that it may choose for the provision of the Service. You agree that Voxbit Ltd. may act as your agent for the purpose of notifying any carrier that Voxbit Ltd. may choose to use for the provision of the Service that your customer line identification (CLI) should be registered for use by Voxbit Ltd. You agree that Voxbit Ltd. shall have full authority to instruct the carrier on your behalf to cancel any existing CLI registration you might have with any other service provider and to substitute Voxbit Ltd. as your service provider.
1.2 In order to improve the Service, Voxbit Ltd. may, from time to time, change the procedures or methods by which you will access the Service. Voxbit Ltd. will notify you within a reasonable period before any such change is due to take effect.
1.3 The delivery of the Service may not be continuous, for example, the Service may be adversely affected by data speed, uploading or downloading of data, interruption to your broadband service or other circumstances beyond the reasonable control of Voxbit Ltd.
1.4 Voxbit Limited services are all able to connect 999/112 emergency calls. Location information received by the emergency services will be limited to the Premises at which your telephone line is connected. This may not necessarily be the same location as that where the call is made. A power failure or a broadband connection, interruption or failure may mean that an emergency call will fail. You should ensure you have alternative arrangements e.g. an analogue line with an unpowered handset or a mobile phone for emergency calls.
1.5 In the event of a power failure or a failure in your broadband connection the Service will not [may not] function.
1.6 You must follow all reasonable instructions issued by Voxbit Limited in relation to your access to and your operation of the Service.
1.7 Number portability is available on the Service within the UK and ROI.
1.8 We monitor and record calls for the training purposes and for the purpose of improving our customer services and for quality purposes.
1.9 In order to reduce customer and our own exposure to fraud risk we reserve the right but not obligation to carry out routine penetration tests against Our customer public IP addresses. The main reason for such testing is to try to help You to identify and resolve mis-configured routers, networks or services which could give attackers a means of accessing the customer phone systems and making calls at Your expense.