STEP
3
Call flow
Determine exactly how you wants your calls to flow through your business with simple drag and drop!
Okay lets do this
Navigate to call flow in the main menu and click edit.
1.
It’s all about drag and drop
To add a feature to your call flow simply click on it and drag it into your call flow.
Follow the steps below to configure a call flow with drag and drop.
Start by adding a ‘time condition’. Click and drag the time condition close to your main number.
Drop the time condition onto your call flow when the green connection line appears.
NOTE: To configure your Time Condition click on it and select edit 
2.
Never leave your clients hanging
Add a ring group to ensure your phone is answered within a set time
Drag ‘Ring Group’ close to ‘Time Condition’.
You’ll see two options FAILURE or SUCCESS.
Drag to the right for SUCCESS 
.
This means you’re open for business
(i.e Time Condition was successful)
and the call will now proceed
to the ring group.
.
This means you’re open for business
(i.e Time Condition was successful)
and the call will now proceed
to the ring group. 
The FAILURE 
option should then be a voicemail. (I.e if a caller rings out of hours they can leave a voicemail).
option should then be a voicemail. (I.e if a caller rings out of hours they can leave a voicemail). 
It is also good practice to add another voicemail after your ring group incase the call not answered.
For more advice on configuring a call flow please follow the link:
https://byphone.atlassian.net/wiki/spaces/BYP/pages/426076/Call+Flow+Basics
You’re on a role!
