STEP
4
Ring Groups
This feature distributes calls from a single phone number to a group of numbers. Not impressed yet? Check this out…
Show me how it’s done
Make sure you have completed step 1-3 if you haven’t you’ll wish you had!
1.
Let’s make it rain ring
To configure a Ring Group click on the Ring Group and hit Edit 
Once your in Edit Ring Group Settings we recommend labelling your Ring Group (i.e Reception Ring Group).
2.
What’s your strategy?
Next you need select your Ring Strategy –how the devices in the ring group will ring.
There are 3 options to choose from:
Hunt Memory
Hunt Memory will ring device 1, then device 2 whilst continuing to ring device 1 and so on.
Ring All
This will ring every device in the Ring Group at the same time.
3.
The final touches
Refine your Ring Group settings.
Total Ring Time: How long it will call that group before it moves on.
Record Calls: If you wish to record any calls within that group.
Number Prefix: What appears on the handset when a call reaches that group (i.e Sales).
Ring Music: Gives you the option to put promotional audio on certain ring groups.
2.
Choose the devices your users will receive calls on
Click Add Device then you have 2 options:
(Remember when configuring your ring group you are adding devices, not users.)
1. Search for the device
Simply type the user’s name into the Search Identities box and click Add.
2. Add an external device
Toggle on External, label your device, type in the number and click Add. This is an easy way to add a mobile device to the system.
For more advice on configuring a ring group please follow the link:
https://byphone.atlassian.net/wiki/spaces/BYP/pages/33636/Create+Ring+Groups
You’re on a role!
