Product Testing Information
Feature testing was carried out using a range of devices listed in the tables below. We have included system build version and telephone software version for reference
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Snom 320 | ver 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing. |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Snom 320 | ver 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Snom 320 | ver 8.7.5.35 | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Snom 320 | ver 8.7.5.35 | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May 2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Snom 320 | ver 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad .You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Snom 320 | ver 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | Worked as expected |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Snom 320 | ver 8.7.5.35 | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Snom 320 | ver 8.7.5.35 | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Snom 320 | ver 8.7.5.35 | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *76 | Snom 320 | ver 8.7.5.35 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred and pressed (#). The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May 2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad. You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *79 | Snom 320 with expansion console | ver 8.7.5.35 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Snom D715 | 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Snom D715 | 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred and pressed (#). The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Snom D715 | 8.7.5.35 | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Snom D715 | 8.7.5.35 | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May 2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Snom D715 | 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad. You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Snom D715 | 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Snom D715 | 8.7.5.35 | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Snom D715 | 8.7.5.35 | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Snom D715 | 8.7.5.35 | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *76 | Snom D715 | ver 8.7.5.35 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Snom D725 | 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Snom D725 | 8.7.5.35 | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred and pressed (#). The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Snom D725 | 8.7.5.35 | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Snom D725 | 8.7.5.35 | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May 2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Snom D725 | 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad. You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Snom D725 | 8.7.5.35 | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Snom D725 | 8.7.5.35 | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Snom D725 | 8.7.5.35 | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Snom D725 | 8.7.5.35 | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up. | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *79 | Snom D725 | ver 8.7.5.35 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred and pressed (#). The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad. You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Snom M700 BASE/M65 Dect | tbc | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *76 | Snom M700 BASE/M65 Dect | ver 8.7.5.35 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |
| Feature Name | Service Code | Telephone Model | Telephone Software Version | Asterisk Release No | Procedure | Test Date | Comments |
|---|---|---|---|---|---|---|---|
| Call Transfer Attended (Allows you to inform destination before passing the call) | *2(n) | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Answered external call. Used feature code (*2) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred. Waited for the dialled extension to answer. When answered, introduced the call. Hungup the incoming call which was then directly connected to the transferred-to extension (the transferred-to extension heard a beep when I hung up to indicate they were connected to the original external call. | 13th May 2016 | If the other party is does not answer in a few seconds, you will be connected back with the original caller. If you get their voice mailbox message instead, you can dial the "In-Call Asterisk Disconnect Code" (**) to get back to the original caller and explain the person is unavailable. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing |
| Call Transfer Unattended (Allows you to transfer call without informing destination) | ##(n) | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Answered external call. Used feature code (##) while still on the call. The caller was switched to on-hold music. Heard the word "Transfer" followed by a dial tone. Dialled an internal extension number to which the caller was being transferred and pressed (#). The call was directed to the new extension, which will began to ring. Hung up to complete the blind transfer | 13th May 2016 | This method of transferring a call can lead to the inbound call going to the voicemail box of the destination extension if the call is not answered by this extension in the allotted time. |
| Park Call (Allows you to park a call for colleagues) | 70 (system gives a parking lot number) | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Answered external call. Completed a blind transfer of the external call to the "Parking" feature code (pressed the Transfer key, wait for the dial tone, then dialed 70) while still on the call. The external call was switched to on-hold music and placed in the first available parking slot - 71 (by default, there are eight slots, numbered 71 to 78). The parking slot into which the caller was placed was announced to me (this will always be parking slot 71, unless other calls are already parked). | 13th May 2016 | By default, there is a parking lot timeout of 90 seconds. If the parked call is not picked up in that time, the caller will be connected back to the configured destination for orphaned parked calls – usually this is the designated company operator or receptionist. |
| Retrieve Parked Call with parking lot number | 71-77 | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Lift handset and dial the parking lot number (71 if no other calls have been parked) | 13th May 2016 | Worked as expected |
| Voicemail (Access own voicemail) | *97 - Password | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Lifted handset and logged into mailbox by dialing *97 from phone. Entered password when prompted. Was connected to mailbox options menu. | 13th May 2016 | The voicemail feature gives individual options which are accessed through pressing the desired option on the telephone keypad. You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Voicemail (Access another voicemail) | *98(n) - Password | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | Lifted handset and logged into mailbox dialing *98 from another extension. Entered my extension number when prompted, then my password when prompted. | 13th May 2016 | You may press # after each entry if you wish or just wait for your entry to be accepted. |
| Call Pickup (Allows you to intercept a ringing call on another phone) | *8 | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | When another extension was ringing, lifted handset and dialled (*8). This intercepted the ringing call. | 13th May 2016 | To use the call pickup feature, the phone that is ringing needs to be in the same call pickup group as the phone using the feature. |
| DND (Do Not Disturb) Activate | *78 | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | To enable do-not-disturb, dial the "DND Activate" feature code (*78). The settings will be read back to you to confirm them. Hang up. All callers will get your special "busy" voicemail greeting when calling (this is a different greeting than your normal "unavailable" voicemail greeting). | 13th May 2016 | This feature worked as expected, when a call was transferred to the extension placed on DND, the call went straight through to the users voicemail. |
| DND (Do Not Disturb) Deactivate | *79 | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | To disable do-not-disturb, dial the "DND Deactivate" feature code (*79) The settings will be read back to you to confirm them. Hang up | 13th May 2016 | This feature worked as expected and allowed calls to ring the extension. |
| DND (Do Not Disturb) Toggle | *76 | Cisco SPA112 with analogue telephone | ver 1.3.5 (004) Jul 31 2014 | 13.0.109 | This toggle code enables and disables the ‘DND’ function without having to know both feature codes (*78 & *79). | 13th May 2016 | The DND toggle code works in the same way as dialling *78 or *79 would. It switches DND on and DND off with a recording to let the user know which mode is enabled on the handset . |