You can manage your voicemail in two ways. Through the web interface or through the phone system and a connected extension (phone)
Through the Web browser.
Login into the system, the web address for the phone system is contained in the email that you received when you changed your password.
Once you have logged in you should see a screen like this. This the UCP (User Contol Panel).
Within the UCP select the Voicemail option on the left side of the page
.
Select the settings option.
The voicemail PIN is your voicemail password when you are dialing into receive your voicemail.
The email address is the mail that the system will send you your voicemail as sound files.
Make sure that the email attachment toggle underneath is turned on.
To change the greeting, you select greeting button underneath the settings button.
Then either upload your prerecorded message, or certain browsers like Chrome will allow you
to record your message directly. There are four possible messages you might want to record.
Through the Key pad
Dial Pad or phone
Dialing *97 to access your messages.
You will also need to input your password which is the same as your user name.
Or...
Login in by dialing *98 from any office phone
Enter your extension when prompted, then your password when prompted.
You may press # after each entry if you wish or just wait for your entry to be accepted.
Once logged in to the voicemail you can select from a range of menus that cover recording greetings etc.
The main menu will be the first menu you hear when you have logged in. Here are the main menu options:
1 - Listen to new messages or listen to old messages if there are no new messages
2 - Change folders
3 - Advanced options
0 - Mailbox options
* - Help (repeat the menu options)
# - Exit from the voice mail system
The First Time You Log In
The first time that you log into your mailbox, you should record your unavailable greeting
Record your unavailable greeting
Log into your mailbox, then press 0 followed by 1 (for your unavailable greeting), when finished recording press # to end the recording.
After a recording, press 1 to Accept, 2 to Review, or 3 to Re-record.
