System Logic
Getting Started
We have found that the following steps gives you an path into understanding the basic settings of the system, and a check to make sure its working the way you would like it to work. After you work through these steps you should be able to manage the basics on the system. Don’t worry you will get through all of this in 15-20 minutes.There are a few basic concepts that you will come across as you get the system going. It’s worth taking a minute to read the page as it will save you time later on as you manage the system.
Submit & Apply
After you have made a few configuration changes on a page it is essential that you Submit these changes to the system by pressing the Submit button at the bottom of the page. Once you have finished all your modifications of the system you need to click the apply changes button on the top right of the screen. Otherwise the changes will not apply. The two functions are separated as Applying the changes is resource heavy and can interrupt calls in process so you want to do it as infrequently as possible.
Users & Extensions
The system enables a user to have multiple devices (phones) registered to a single user. Each of these extensions can behave differently. So when you have modified a user you need to ensure that you have also modified the extension associated with that user. In the default set up we have set up a single extension associated with each user.
Ring Groups
In the set up you have nominated a series of ring groups. This allows you to manage the ring strategy to a group of phones simultaneously. You can see which ring group is nominated by going to the time conditions section on the site as each number will flow through the time conditions module.