Call Transfer

Call Transfer Attended (This allows you to inform the destination before passing the call)

1. Answer the call

2. The caller indicates they would to be transferred to someone else

3. Dial the "Attended Transfer" feature code (*2) while still on the call (the *2 needs to be dialed quickly)

4. The caller will be switched to on-hold music

5. You will hear the word "Transfer" followed by a dial tone

6. At the dial tone, dial the internal extension number to which the caller is being transferred and press (#)

7. Wait for the person you just dialed to answer

8. When they answer, you can introduce the caller

9. Hangup and the incoming call is then directly connected to the transferred-to extension

10. If the other party is does not answer in a few seconds, you will be connected back with the original caller

11. If you get their voice mailbox message instead (it depends how quickly the voicemail is configured to answer the call), you can dial "Disconnect Code" (**) to get back to the original caller and explain the person is away

12. If the caller would like to transferred anyway and leave a voice message, transfer them again and hang up when you hear the transferred-to extension ringing

Call Transfer Unattended (This allows you to transfer the call without informing destination)

1. Answer the call

2. The caller indicates they would to be transferred to someone else

3. Dial the "Unattended Transfer" feature code (##) while still on the call (the ## needs to be dialed quickly)

4. The caller will be switched to on-hold music

5. You will hear the word "Transfer" followed by a dial tone

6. At the dial tone, dial the internal extension number to which the caller is being transferred and press (#)

7. The caller will immediately be directed to the new extension, which will begin to ring

8. When you hear the extension start ringing, hang up to complete the blind transfer