Inbound Call Routing

By Default your system telephone number is pointed at a Time Condition and then to a ring group, extension or IVR.

This is so that your calls route differently depending whether it is in hours or out of hours.

You can use the Inbound Routes section to direct where the number calls once it has been allocated to the system.

To edit your inbound routes - Go to Favourites then Inbound Routes

Click on the edit button for the inbound route you want to change

Select the Set Destination field and click on the dropdown box

Within this dropdown there are two fields where you can select an alternate destination.

Depending on your selection e.g. ring group you can then specify which ring group to route the calls.

Once you have made the changes click on Submit, then Apply Config