We’re always on the lookout for talented people who want to help shape the future of business communications and grow with a fast-moving, supportive team.
At Byphone, we build reliable, flexible VoIP solutions that help businesses stay connected and communicate better every day.
If you’re looking for a place where you can develop your skills, work on meaningful products, and be part of a supportive, forward-thinking team, you’re in the right place.
Current Opportunities
Provide first-line technical support to clients via phone, email, or ticketing systems regarding VoIP and telecommunications issues.
Diagnose and resolve technical issues related to VoIP hardware, software, and network connectivity.
Assist clients with configuring and troubleshooting VoIP phones, routers, switches, and related equipment.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Document all client interactions, technical issues, and resolutions in the ticketing system.
Continuously update knowledge base articles and FAQs to facilitate self-service troubleshooting for clients.
Perform periodic system maintenance tasks and upgrades to ensure optimal performance of VoIP systems.

ITSPA Code of Practice and Best Practice
Policies for Nuisance Calls & CLI Presentation
Data Protection & Retention Compliance
Tel: 0800 024 8974
Email: info@byphone.co.uk
Address: 1 Lanyon Pl, Belfast, BT1 3LG, UK