We’re always on the lookout for talented people who want to help shape the future of business communications and grow with a fast-moving, supportive team.
At Byphone, we build reliable, flexible VoIP solutions that help businesses stay connected and communicate better every day.
If you’re looking for a place where you can develop your skills, work on meaningful products, and be part of a supportive, forward-thinking team, you’re in the right place.
Current Opportunities
Belfast, in person | Full-time | Permanent
Salary: £27.5K per year
We are seeking a technically proficient individual to join our team as a Technical Helpdesk Agent specialising in VoIP (Voice over Internet Protocol) and Telecoms. The ideal candidate will possess a solid understanding of VoIP technologies, telecommunications systems, and excellent troubleshooting skills to provide top-notch technical support to our clients.
Provide first-line technical support to clients via phone, email, or ticketing systems regarding VoIP and telecommunications issues.
Diagnose and resolve technical issues related to VoIP hardware, software, and network connectivity.
Assist clients with configuring and troubleshooting VoIP phones, routers, switches, and related equipment.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Document all client interactions, technical issues, and resolutions in the ticketing system.
Continuously update knowledge base articles and FAQs to facilitate self-service troubleshooting for clients.
Perform periodic system maintenance tasks and upgrades to ensure optimal performance of VoIP systems.
Proven experience working in a technical support role or customer support role, preferably in a VoIP or telecommunications environment.
Experience with ticketing systems (Jira Service Desk preferred).
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users.
Strong problem-solving and analytical skills with a keen attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Knowledge of cloud-based VoIP solutions
Strong understanding of VoIP protocols (SIP, RTP, TCP/IP) and telecommunications concepts (PBX, PSTN).
Familiarity with VoIP hardware and software solutions (Deskphones, Dect, Softphone etc.).
Proficiency in network troubleshooting and diagnostic tools (Wireshark, Ping, Traceroute).
Familiarity with remote desktop support tools (TeamViewer, AnyDesk, Remote Desktop Protocol).
Certifications such as CCNA or VoIP-specific certifications are a plus.
Understanding of ITIL framework and best practices in IT service management.
byphone is a product of Voxbit Limited, 1 Lanyon Quay, Belfast, BT1 3LG. Registered company number NI618643 & GB VAT number 194749847