Byphone Wallboard:
Simple data drives performance

Simple edits to the system enables continuous performance improvement as staffing levels vary. Frozen phone systems mean a frozen performance.

Inbound

Simple measures to understand your customer experience

Realtime data at your fingertips

Have you done all you can to manage your customer calls?

  • Number of calls onging
  • Number of calls waiting
  • Average ring time
  • Available staff
  • Data by ring group / person
  • Total call volumes per day/hour/week
  • Total DND

Track over 25 measures and customise your wallboard.

Historic data you can analyse

How are you performing over time?

  • Average call waiting
  • Average call time
  • Time to speak to the right person
  • Does the IVR work?
  • Who ansers the calls?

We have stuck to our philosophy of keeping it simple.

We have compiled each call log (up to 20 components) into one call record that you can easily graph and understand what is going on.

Simple Data.
Simple to Adapt.

Goodbye to frozen phone systems

“Measure what is measurable and make measurable what is not so” 

(Galileo 1564-1642)

Outbound

Performance Metrics

Are you getting the performance you planned on?

  • How many calls are being made?
  • Who is making the calls?
  • How long are the calls?
  • What % are being answered?

KPI Management

Produces data that enables the team to review performance

  • Who is making the calls?
  • How many calls are being made in a chosen time period?

Say goodbye to frozen phone systems

The two design beliefs that make byphone unique

Easy to use & manage

A drag and drop system that allows for easy changes to the call management.

Easy to use & manage

Call data (live and historical) that is easy to access and allows organisations to improve performance immediately.

Customised Wallboards

Report your data using the following criteria

Data by:

  • Organisation
  • Ring Group
  • Individual
  • Identity
  • Phone Number

Data available over
several time periods:

  • Realtime
  • Last 15 minutes / 60 minutes / day / 5-days / customised
  • Data pushed every 5 seconds

Calls by:

  • Inbound
  • 9&) Outbound
  • +/- Internal
One Wallboard.
Endless possibilities…

Simple measures to understand your customer experience

Inbound

  • Number simultaneous ringing calls
  • Number simultaneous ringing calls over a time period
  • Number answered calls over a time period
  • Handling Duration
  • Number answered calls Voice mail
  • Number answered calls IVR
  • Number missed calls
  • Overflow or cascade calls
  • Duration to answer calls
  • Length of time of each call

Outbound

  • Number simultaneous outbound calls
  • Number outbound calls over a period of time
  • Number answered outbound calls
  • Duration outbound calls
  • Duration outbound answered calls

More

  • Number Parked calls
  • Number parked calls over a period of time
  • Parked calls retrieved over a time period
  • Parked calls dropped over a time period
  • IVR option counter
  • DND option counter

Ready to boost
your phone system?

Schedule a demo