Our Queue Manager is an extension of the Wallboards experience, designed to give managers and supervisors the tools they need to keep teams responsive and queues under control.
From agent performance to live call data — it’s all there, live and accessible.
Quickly see who’s on calls, who’s set to DND, and who’s ready to take the next call — all updated in seconds. This means faster decision-making and smoother call handling across your team.
For every agent in the queue, you’ll see exactly how many calls they’ve been offered, how many they’ve answered, and where calls are landing. It’s an easy way to spot issues, recognise top performers, and manage workload distribution.
Get an instant view of current queue calls, including the caller ID, time offered, and which agents it’s been routed to. You can also view overflow activity and dive into detailed call stats as they happen.
Measure what matters. The average queue answer time updates live, helping you stay on top of customer wait times and overall call handling performance.
Flexibility built in. Need to pull in more agents during a spike? Want to take someone out of a queue? Do it instantly — no need to raise a ticket or wait for changes to sync.