Call Recordings provide the ability to force a call to be recorded or not recorded based on a call flow and override other recording settings. If a call is to be recorded, it can start immediately. This will incorporate any announcements, hold music, etc. prior to being answered. It can also have the recording start at the time that call is answered. Lots of modules inside your PBX admin GUI allow you to control call recordings directly, such as the Inbound Routes, Ring Groups and Extensions modules. This module is designed to allow you to force a call to start recording prior to going to a specific destination that does not allow call recordings to be set, such as a page group or a specific IVR.
To create a Call Recording
Click Applications
Click Call Recordings
Within the call recordings page, click Add Call Recording
Within the Add Call Recording page there are three fields that can be edited
Description - The descriptive name of this call recording instance. For example "Sales Recording.”
Call Recording Mode:
Force - An override with a higher priority than "Yes." Changes what was already set. User cannot stop the recording unless they have an override permission. A later setting of "Never" would override a "Force."
Yes - Equal priority with "No"; does not change a "No" that was previously set. Can be overridden with Force or Never; cannot be overridden by "No."
Don't Care - Honors whatever was set earlier in the call flow, and does not affect downstream settings.
No - Equal priority with "Yes"; does not change a "Yes" that was previously set. Can be overridden with Force or Never; cannot be overridden by "Yes."
Never - An override with a higher priority than "No." Changes what was already set. User cannot start the recording unless they have an override permission. A later setting of "Force" would override a "Never."
Destination - Select the destination to send the call to after it passes through this Call Recording instance.
Save - Click the Submit button, click the Apply Config button.
