A ring group is a collection of users (devices) that ring in a coordinated sequence. They could either be an organizational department such as sales, or it could be a set of users whose job it is to answer the phone. It might be the administration assistants in many different departments who have to answer the phone once it rings and direct the call to the right person.
In setting up the system you have already selected a set of users for ring groups. This page shows you how to create new ring groups or change who is in a ring group.
The inbound call section will show you how to point a phone number either internal or an external phone number at this group.
Go to Favourites
Go to Ring Groups
Click Add Ring Group
In the Ring-Group Number field add a ring group number.
In the Group Description field add a group description for your new ring group.
In the Extension List field enter the extensions you want to ring, you can add an external number to the group by suffixing the number with a #.
In the Ring Strategy field select a ring strategy - Ring all is the most common choice(Makes all phones
ring at once) however other choices are available.
In the Ring Time (max 300 sec) field enter your ring time (how long the group should ring for).
In the Destination if no answer field select a destination if no answer - this is normally another ring group, extension or mailbox.
Click on the Submit Information button at the bottom right of the page.
Click on the Apply Config button at the top right of the page.
